This Inference Customer Agreement sets out the terms and conditions on which Inference Limited, previously F Stack Limited, trading as Inference, whose registered office is at Exmouth House Unit 120, 3-11 Pine Street, London EC1R 0JH United Kingdom ("We", "Us" or “Inference”) licenses its CRM tools and API services (together the “Inference Services”) to You (as defined below).
THIS INFERENCE CUSTOMER AGREEMENT CONTAINS AN AGREEMENT TO ARBITRATE WHICH REQUIRES THAT, WHERE YOU ARE A US CUSTOMER, YOU AND ATTIO ARBITRATE CERTAIN CLAIMS BY BINDING, INDIVIDUAL ARBITRATION INSTEAD OF GOING TO COURT, AND LIMITS CLASS ACTION CLAIMS, UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE AS DESCRIBED IN CLAUSE 18.8 OF THIS ATTIO CUSTOMER AGREEMENT.
By accepting the Inference Customer Agreement, either by signing up to receive the Inference Services online, by separate contract between You and Us or by starting to use or authorizing any User (as defined below) to access or use any of the Inference Services, or by otherwise indicating your acceptance of the Inference Customer Agreement, including by way of a Free Trial (as defined below), You:
agree and understand that, from the Effective Date (as defined below), a legally binding contract will exist between the You and Us for the Inference Services which will be governed by terms of this Inference Customer Agreement;
warrant and represent that where You are entering into the Inference Customer Agreement on behalf of another legal entity such as a company or organization ("Entity"), You are agreeing and entering on behalf of that Entity and You are authorized to bind that Entity to this Inference Customer Agreement, and any reference to "You" and "Your" shall additionally mean that Entity;
warrant and represent that You will use the Inference Services strictly for business purposes and not in a capacity as a consumer, and that Inference will not be responsible or liable for any non-business use of the Inference Services by You or Your Users; and
procure that Your Users will comply with the terms of this Inference Customer Agreement, the Acceptable Use Policy, and agree that You will remain responsible for such Users’ compliance.
1. Definitions
The following words and expressions will have the following meanings:
“App Marketplace” means an online repository of applications that is owned and controlled by Inference or which has been approved by Inference as suitable for publishing an Integration App which has been approved by Inference for publication;
“Approved Developer” means a party that has been approved by Inference to enter into the Developer Program;
“App Terms” means any terms of use for an Integration App an App User is required to agree to before the App User is given access to use the Integration App and which must at a minimum contain provisions at least as restrictive as those set out in Clause 5.3 of this Inference Customer Agreement;
“App User” means a User using the Integration App to transfer its data between Inference and a Third Party Platform;
“Inference API” means the application programming interface developed and enabled by Inference that permits You and Your Users to access and use certain functionality provided by the Inference Services subject to this Inference Customer Agreement and the Documentation;
“Inference Applications” means Inference’s web application and/or mobile applications through which the Inference Services are provided, including any software contained therein;
“Inference Content” means all data, information and material owned by or licensed to Inference and comprised within the Inference Services and on the Inference Applications, but excluding Customer Data;
“Inference Services” means the CRM tools and services made available via the Inference Applications, including AI-enabled workflows, access to the Inference API if applicable and any related materials provided by Inference for Your use as part of the Inference Services as provided in any Documentation;
“Confidential Information” means all information (however recorded or preserved) disclosed by a party, whether before or after the Effective Date including any information which is marked as confidential or has otherwise been indicated as being confidential, or (i) information relates to the business, affairs, customers, clients, licensors, suppliers, new products, plans, research, intentions, or market opportunities of the disclosing party (or of any member of the group of companies to which the disclosing party belongs); and (ii) information relating to the operations, processes, product information, ideas, formulas, source code, data, Intellectual Property Rights or software of the disclosing party (or of any member of the group of companies to which the disclosing party belongs or in relation to Inference, any of its third party licensors;
“Customer” means a sole trader, corporate entity or organization, other than an Approved Developer, that enters the Inference Customer Agreement with Inference;
“Customer Data” means all data, information and material that You and/or Your Users input or upload to the Inference Services or transmit through the Inference Services and/or any Integration App, including Personal Data. For the avoidance of doubt, Customer Data shall include any data, information and material received from a third party which is shared with Inference by means of an Integration App;
“Data Protection Legislation” means the EU GDPR, European Directive 2002/58/EC, the UK DPA 2018, the CCPA and any other legislation and/or regulation implementing or made pursuant to them, or which amends, replaces, re-enacts or consolidates any of them, and all other applicable laws relating to processing of Personal Data and privacy that may exist in any relevant jurisdiction;
“Developer Program” means an application development program that is provided by Inference under which it provides an Approved Developer some or all of the Inference Services, subject to the restrictions and limitations as set out in this Inference Customer Agreement, within which the Developer may develop an Integration App;
“Effective Date” means the date on which You gain access to and start using the Inference Services and/or accept this Inference Customer Agreement, including under any Free Trial or the Developer Program, upon which date the terms of this Inference Customer Agreement shall apply;
"Free Trial” means a potentially limited period during which Inference may offer some or all of the Inference Services free of any Fees and subject to usage restrictions, as determined by Inference in its sole discretion. On expiry of the Free Trial, You will be liable for all Fees set out in the chosen Plan. In the absence of an expiry date of a Free Trial, You may continue to receive some or all of the Inference Services until such time as Inference (in its sole discretion) requires You to upgrade to a paid-for Plan or removes, suspends or terminates Your access to the Inference Services, for any reason and without notice;
2. Provision of Inference Services
The following words and expressions will have the following meanings:
“App Marketplace” means an online repository of applications that is owned and controlled by Inference or which has been approved by Inference as suitable for publishing an Integration App which has been approved by Inference for publication;
“Approved Developer” means a party that has been approved by Inference to enter into the Developer Program;
“App Terms” means any terms of use for an Integration App an App User is required to agree to before the App User is given access to use the Integration App and which must at a minimum contain provisions at least as restrictive as those set out in Clause 5.3 of this Inference Customer Agreement;
“App User” means a User using the Integration App to transfer its data between Inference and a Third Party Platform;
“Inference API” means the application programming interface developed and enabled by Inference that permits You and Your Users to access and use certain functionality provided by the Inference Services subject to this Inference Customer Agreement and the Documentation;
“Inference Applications” means Inference’s web application and/or mobile applications through which the Inference Services are provided, including any software contained therein;
“Inference Content” means all data, information and material owned by or licensed to Inference and comprised within the Inference Services and on the Inference Applications, but excluding Customer Data;
“Inference Services” means the CRM tools and services made available via the Inference Applications, including AI-enabled workflows, access to the Inference API if applicable and any related materials provided by Inference for Your use as part of the Inference Services as provided in any Documentation;
“Confidential Information” means all information (however recorded or preserved) disclosed by a party, whether before or after the Effective Date including any information which is marked as confidential or has otherwise been indicated as being confidential, or (i) information relates to the business, affairs, customers, clients, licensors, suppliers, new products, plans, research, intentions, or market opportunities of the disclosing party (or of any member of the group of companies to which the disclosing party belongs); and (ii) information relating to the operations, processes, product information, ideas, formulas, source code, data, Intellectual Property Rights or software of the disclosing party (or of any member of the group of companies to which the disclosing party belongs or in relation to Inference, any of its third party licensors;
“Customer” means a sole trader, corporate entity or organization, other than an Approved Developer, that enters the Inference Customer Agreement with Inference;
“Customer Data” means all data, information and material that You and/or Your Users input or upload to the Inference Services or transmit through the Inference Services and/or any Integration App, including Personal Data. For the avoidance of doubt, Customer Data shall include any data, information and material received from a third party which is shared with Inference by means of an Integration App;
“Data Protection Legislation” means the EU GDPR, European Directive 2002/58/EC, the UK DPA 2018, the CCPA and any other legislation and/or regulation implementing or made pursuant to them, or which amends, replaces, re-enacts or consolidates any of them, and all other applicable laws relating to processing of Personal Data and privacy that may exist in any relevant jurisdiction;
“Developer Program” means an application development program that is provided by Inference under which it provides an Approved Developer some or all of the Inference Services, subject to the restrictions and limitations as set out in this Inference Customer Agreement, within which the Developer may develop an Integration App;
“Effective Date” means the date on which You gain access to and start using the Inference Services and/or accept this Inference Customer Agreement, including under any Free Trial or the Developer Program, upon which date the terms of this Inference Customer Agreement shall apply;
"Free Trial” means a potentially limited period during which Inference may offer some or all of the Inference Services free of any Fees and subject to usage restrictions, as determined by Inference in its sole discretion. On expiry of the Free Trial, You will be liable for all Fees set out in the chosen Plan. In the absence of an expiry date of a Free Trial, You may continue to receive some or all of the Inference Services until such time as Inference (in its sole discretion) requires You to upgrade to a paid-for Plan or removes, suspends or terminates Your access to the Inference Services, for any reason and without notice;
In this Articles
3. Term
4. Grant of license and scope of authorized use
5. Approval and Publication of Integration App(s)
6. Administrator and Users
7. Invoicing and payment